Refund Policy

Your satisfaction matters to us. This policy is in addition to, and does not limit, your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, unsafe, not as described or otherwise fails a consumer guarantee, contact us as soon as practical. Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement or refund. Consumer-guarantee rights do not expire after a fixed number of days.

Change-of-Mind Returns

We accept eligible change-of-mind returns requested within 30 days of purchase. Products must be unopened, unused and in their original condition and packaging. Return postage is at the customer's expense for change-of-mind returns. For hygiene and food-safety reasons, opened food products cannot be returned for change of mind.

How to Request a Return

Email hello@emberrepublic.com.au with your order number, a description of the issue and, where relevant, photographs. We aim to respond within two business days.

Refund Processing

Once an approved return is received and assessed, refunds are generally processed within 5–7 business days to the original payment method. Your financial institution may take additional time to display the credit.